First and foremost: Your Mileage May Vary
Additionally, this speaks nothing of the gentlemen who did the work; they were professional the entire time and did quality work.

The work completed was amazing, and generally speaking, the overall experience was positive. However, there was an incident where our internal ceiling was damaged during the work. The workmen acknowledged and let me know about it, as did the foreman. It was determined that we would make arrangements to have the ceiling repaired.

...and then they went no contact, other than begging for our review. Multiple calls were made and voicemails left, multiple texts were sent, and all were left ignored until we received an email begging for this review from JoAnna Judy, the
Chief Operating Officer, with her office number on it. We called her and spoke with her regarding the situation, one that she was unaware of, and said she would return our call that evening. We are technically still waiting.

Roughly a week and a half or so later, we received a call from someone who said they had been trying to get ahold of us, but were refusing their call. We have voice mail, we have caller ID, and there was no call, other than that current one, received since the roof was replaced. He told us to call another guy, and he would coordinate the replacement of the ceiling. We called him and had the ceiling repair scheduled within a week, as well as the repair being completed. Again, the workmen were amazing and did fine work.

Overall, this is a good company, they offer financing and were happy to answer any questions and were, except for the outlying situation, fine to work with. One just has to hold them accountable for what they say after the work is done.